Namshi Experiences

I have had a few experiences with this website and in all honesty they started off very good after taking a major downhill turn for the worst.

Lets start with the products they offer, they mainly specialize in apparel and accessories from shoes to jewelry and other stuff. They have a large sports apparel section and a good number of major brands they offer. On the other hand there are some brands that very few people would know of or even some where no one would have ever heard of, I assume they are their home brands which they promote for better margins.

Their terms and conditions are basically the regular, but the kicker is they do not provide 'refunds' and they only provide exchanges. So if you ever purchase anything with them that you don't like or isn't the correct size, you will have to stick around with a return voucher they issue which you can use for 3 months or so.

On their products, I have to say are genuine and I haven't come across any counterfeit or fake items yet. But considering their pricing, which is not that different from store prices, its fair to say that they don't provide any unbelievable deals.

Now a majority of their offerings include Nike, Adidas and Puma. I would advice people to refrain from buying any of these items due to a lot of reasons. Firstly, all of their offerings are directly available at Nike stores or Sun and Sand sports stores across the region and the prices are more or less the same. The draw back though is that they stock limited sizes and they run out quite soon to which I assume they don't stock a good quantity in all sizes. Secondly, there are a few items they put up on 'SALE', these items are generally those that are from a previous collection or out dated in some sense. Most of these products they offer are available at the outlet stores of Adidas and Sun and Sands at a much CHEAPER price than the website. For example you can see them selling a lot of FC Barcelona jerseys, Real Madrid jerseys, Inter Milan merchandise and others at the moment on their website and they all range from anywhere between AED 140 - 350, the same merchandise is being sold in outlet stores at a price range of AED 69 - 150.

One of the worse experiences I have had with them recently was when I purchased a couple of items through them and had to return them. Now the return procedure is such where you request for it and the courier comes to collect those items, after that you have to request for the voucher again which takes 24-48 hours to generate. All in all this process should take 3-5 working days tops, but recently when I requested for the same, it took them nearly 12 days to collect the item from me and that too after 4 times of placing a request, generally I would not bother much but I needed them to issue me the voucher since I wanted to buy something else on their website which was running out of stock. Despite several requests for them to block an item for me and help me complete the return procedure faster, all went down the drain. They keep repeating a monotonous from the text book phrase such as, 'Our company policy does not allow us to block items for users, and our company can not issue a voucher unless the courier collects the items and blah blah..'
So eventually after my return was processed and voucher ready which took about 15 days or so, the item that I wanted to buy had obviously been out of stock by then. So after repeated emails and phone conversations I was told that I will have to buy something else or use the voucher later since they couldn't help me out in this matter. Obviously I requested for a refund repeatedly but I was denied all of those times. Some of their email replies really seemed like they were written by a robot that only wrote a couple of lines he was programmed to do so.
Now I am stuck with their return voucher with nothing I wish to buy from their website.
I still have all of their emails on record if anyone requires a look at them.
All in all I WOULDN'T recommend this website to anyone at all and probably never use it myself.